Refund Policy

At PoulSoft Solutions, we aim to ensure customer satisfaction with our software services. Please review our refund policy carefully:

1. Refund Eligibility

  Refunds may be issued under the following conditions:

  • Technical Issues: If the software does not function as described and our support team cannot resolve the issue within a reasonable timeframe.

  • Non-Delivery: If the service or access credentials are not delivered within the promised timeframe.

  • Billing Errors: If an incorrect charge or duplicate payment was made.

2. Non-Refundable Cases

  Refunds are not available in the following situations:

  • Change of Mind: Purchases made due to a change of mind or personal preference.

  • Activated or Used Software: If the software has been downloaded, activated, or used, refunds will not be issued unless a technical issue arises.

  • Customized Solutions: Custom software services or bespoke solutions are non-refundable once development has commenced or delivery has been made.

3. How to Request a Refund

  To initiate a refund request:

  • Contact Support: Email us at info@poulsoft.com.

  • Provide Details: Include your order number, proof of purchase, and a description of the issue.

  • Allow Troubleshooting: Work with our support team to resolve the problem. Refunds will only be considered if the issue cannot be resolved.

4. Refund

  • If approved, refunds will be credited within 14 business days.

  • Refunds will be made to the original payment method. Processing times may vary based on your payment provider.

5. Additional Terms

  • Refunds will not be issued for issues resulting from failure to meet stated technical requirements or misuse of the software.

  • Subscription cancellations will not result in a partial refund unless explicitly stated in the subscription agreement.

6. Policy Updates

  • This refund policy may be updated periodically. Please refer to our website for the latest version.