At PoulSoft Solutions, we provide software services delivered electronically. Here is an overview of our delivery process:

1. Delivery Method

  • All software services, including licenses, subscriptions, or digital downloads, are delivered electronically via email, cloud access, or a dedicated user portal.

  • Physical shipping is not applicable unless explicitly stated (e.g., delivery of hardware devices with pre-installed software).

2. Delivery Timeline

  • Immediate Access: Once your payment is successfully processed, you will receive access credentials or the download link within 24 hours.

  • Custom Solutions: For bespoke software services, delivery timelines will be communicated during the project initiation phase.

3. Access Information

  • You will receive an email containing your access details, including any necessary credentials, activation keys, or links to our platform.

  • Ensure that you provide an accurate and active email address during the purchase process.

4. Non-Delivery Resolution

  • If you do not receive your access credentials or download link within the specified timeframe, please check your spam or junk folder.

  • For further assistance, contact our support team at info@poulsoft.com or 8746811811 / 8746822822.

5. Refunds and Returns

  • Refunds for digital services are subject to our Refund Policy. Please review it carefully before making a purchase.

6. Technical Requirements

  • Customers must ensure that their devices meet the technical requirements for using our software services. Detailed specifications are provided on the product page or service description.

7. Support

  • Our support team is available to assist with any issues related to access or delivery. Reach us via info@poulsoft.com or 8746811811 / 8746822822.