At PoulSoft Solutions, we are committed to delivering high-quality software services. However, we understand there may be instances where users request a return or refund. This policy outlines the terms and conditions for such requests.
• Returns are not applicable for successfully delivered and functional services unless specified in the agreement.
• Returns may be considered under the following conditions:
Refunds may be issued under the following conditions:
• Technical Issues: If the software fails to perform as described due to errors or bugs, and the issue cannot be resolved within a reasonable timeframe.
• Service Unavailability: If the service is unavailable for an extended period (beyond the downtime allowance stated in the Service Level Agreement).
• Unauthorized Charges: If there is evidence of billing errors or unauthorized charges.
• Users may request a return within 14 days of purchase or subscription activation.
• Beyond this period, refunds will only be issued under exceptional circumstances at the sole discretion of [Company Name].
To request a refund, follow these steps:
• Contact Support: Email us at info@poulsoft.com or call 8746811811 / 8746822822 with the details of your issue.
• Provide Proof of Purchase: Include the transaction ID, purchase receipt, or any relevant documentation.
• Issue Resolution: Our team will attempt to resolve the issue within 14 business days.
• Return Decision: If the issue cannot be resolved, a refund may be issued within 14 business days.
• Return will be processed to the original payment method used at the time of purchase.
• Processing times may vary depending on your payment provider.
• PoulSoft Solutions reserves the right to modify this Returns and Refund Policy at any time. Changes will be effective upon posting on [Company Website or User Dashboard].
For any questions about this policy, please reach out to:
• Email: info@poulsoft.com
• Phone: 8746811811 / 8746822822